Privacy Policy

Jump 2 Fitness

Last updated: 2026-09-01

This policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

When you sign up or book a session, we collect:

Full name
Phone number
Email address
Payment information (processed securely by our payment gateway; we do not store card details)
Booking history and session attendance

2. How We Use Your Information

We use your information to:

Process your membership and payments
Manage session bookings and availability
Send booking confirmations, reminders, and cancellation notices
Communicate membership-related updates (billing, tier changes, renewals)
Improve our services

We will not use your information for unrelated marketing without your explicit consent.

3. Who We Share It With

We share your information only with:

Our payment gateway (to process payments securely)
Our booking platform (to manage your sessions and membership)
Our instructors (names and session bookings only, for class management)

Our booking and payment platform is provided by a third-party supplier (SimplyBook.me Ltd) who processes personal data on our behalf, in line with their own Privacy Policy and our Data Processing Agreement with them.

We do not sell or share your personal information with any other third parties.

4. Data Security

Payment information is processed through PCI-compliant payment gateways. We never see or store your full card details.
Your booking and personal data is stored securely on our booking platform’s servers.
We take reasonable steps to protect your data from unauthorised access.

5. Your Rights (Under POPIA)

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, contact us at info@jump2fitness.co.za.

6. Data Retention

Active member data is retained for the duration of your membership.
After cancellation, we retain your data for 12 months for accounting and legal purposes, after which it is deleted.
Payment transaction records are retained as required by South African tax law.

7. Cookies & Analytics

Our booking platform may use cookies to improve your experience. These are functional cookies required for the booking system to work. We do not use tracking or advertising cookies.

8. Contact

For any privacy-related questions or requests:

Email: info@jump2fitness.co.za
Phone: +27 82 304 1118

Jump 2 Fitness · Reitz & Bethlehem, Free State